Need Help? Contact Us
- Email: topwatercom@gmail.com
- Or fill out the contact form at the bottom of this page
Frequently Asked Questions
Here are some answers to the most common questions we get from our customers:
How long will it take to receive my order?
We ship as quickly and efficiently as possible. Most of the time, an order placed before 2pm CST will ship that same day. Transit times can vary by carrier, but we are usually able to deliver in these timeframes:
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Standard Economy Shipping (5 to 8 business days)
My Package Shows Delivered but is not Here!
We have been getting reports of customers getting "Delivered" order statuses from USPS, but not actually getting a delivery. This happens when the post office is short handed, and they usually deliver a few days later. We're seeing it enough lately that we're not immediately reshipping or refunding packages until a few days later just to make sure.
What happens if I don't receive my package?
We'll replace packages that are lost or damaged during transit.
We are not responsible for lost or stolen shipments to a non-current address.
If we are not notified of an address change before the shipment of your order, refunds or replacements for a lost or stolen package will not be accepted.
If you provide the wrong shipping address, this is not our responsibility to replace the order.
How can I pay?
You may pay with PayPal, Master card, Visa card, Discover card or American Express.
**Note: If there are any billing issues with your order, you will be notified via e-mail. If we do not receive a response to the e-mail within a 48-hour time period, the order will be canceled. We may require additional information from you before we can process your order. We will contact you via the phone if this is necessary.
An Item is Out Of Stock, when do you get more in?
With Out of Stock items, we show a "Notify Me" link, where you can click and provide your email address. Once the item comes back into stock, you'll get an email to let you know it's back.
Defective Products
We want you to be satisfied with everything that we offer - from ordering to the day it hits your door. If a product is defective, many of our manufacturers offer warranties and we can help point you in the right direction.